This Privacy Policy explains how Iteration Technology (“we”, “us”) collects, uses and protects personal information when you visit iterationtechnology.com, contact us, subscribe to updates, apply for a role, or call our VoiceDesk demo line. We serve businesses in Canada and the United States.
1. Who we are
Iteration Technology provides AI, web, cloud and software engineering services and software products, including VoiceDesk. You can reach our privacy contact at info@iterationtechnology.com or +1 860-251-9609. We are based in Toronto, Canada.
2. Information we collect
- Information you give us: your name, email address, phone number, company and the details you share when you use a contact or quote form, join our newsletter, or apply for a job.
- VoiceDesk demo calls: if you call our demo number you will speak with an AI assistant. We may receive your phone number and store a transcript, a summary and any details you provide (for example a name or appointment preference) so we can follow up and improve the service.
- Automatic information: your IP address, browser and device type, the pages you view and how you arrived, collected through cookies and similar technologies (see section 5).
3. How we use information
- To respond to your enquiries, prepare quotes and provide services you request.
- To operate, secure and improve our website, products and the VoiceDesk demo.
- To send updates or marketing messages where you have agreed to receive them. You can unsubscribe at any time.
- To meet legal obligations and to protect our rights and users.
4. Consent and your choices
We collect and use personal information with your consent or where the law allows, including under Canada’s PIPEDA and applicable provincial laws, Canada’s Anti-Spam Legislation (CASL) and U.S. state privacy laws. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.
5. Cookies and analytics
We use Google Analytics to understand how visitors use our site. Analytics cookies are only enabled if you choose “Accept” in our cookie notice. You can change your choice at any time by clearing your browser storage for this site, and you can also block cookies in your browser settings.
6. How we share information
We do not sell your personal information. We share it only with service providers who help us run our business, such as website hosting, email delivery, analytics, and telephony and speech-processing providers that support the VoiceDesk demo. These providers may only use the information to provide services to us. We may also disclose information if required by law or in connection with a business transfer.
7. Where information is stored
Your information may be stored and processed in Canada, the United States and other countries where our providers operate. Those countries may have different data-protection laws, and information may be accessible to courts and authorities there.
8. How long we keep information
We keep personal information only as long as needed for the purposes above, then delete or anonymise it, unless the law requires us to keep it longer.
9. Your rights
You may ask to access, correct or delete your personal information, or to withdraw consent, by emailing info@iterationtechnology.com. We aim to respond within 30 days. California and other U.S. state residents may have additional rights, including the right to know what we collect and to request deletion; we do not sell or share personal information for cross-context advertising. If you are in Canada you may also contact the Office of the Privacy Commissioner of Canada.
10. Security
We use reasonable technical and organisational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Children
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect their personal information.
12. Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.
13. Contact us
Iteration Technology, Toronto, Canada · info@iterationtechnology.com · +1 860-251-9609.